Help Tickets

We work hard to delight our customers. We want to hear your opinion about how well we are doing that. We welcome our customers' feedback!

Please Note...Is this an emergency? Is your heating process down? Do you need an instant response? If so, do not use this service; instead Contact us or call our Service Department at the number at the bottom of the page.


Ambrell Help Ticket image

Use this page to tell us about:

  • our products' performance and quality
  • your experience with our customer services
  • our ability to fulfill your expectations and needs
  • products or features you'd really like to see
  • how you'd change your Ambrell system

Tell us what's on your mind; you will receive a confirming email shortly and we promise to contact you personally - if you request.

Help Ticket

Contact Information
Please provide your full name
...the name under which your organization did business with us. This will help us locate the records of our service to you.
...how do you prefer we communicate with you on this issue?




Help Requests

Equipment Service, Installation Issue

For real-time service issues such as:

My system is showing a “fault” and I can’t clear it
My machine won’t “start”
My machine has failed, no display, no heat
etc.

Contact our Service Departments:
(US) +1.585.889.9000
ameservice@ambrell.com

(EU/UK)
+44 (0)1242 514042
plipscomb@ambrell.com

This form asks no Field Service questions

Customer Service Issue

Complete this portion if you feel that the service you received from us was unsatisfactory. Provide enough details for us to understand your perspective.

Give us details of what happened in our interactions with you (or didn't happen) that failed to satisfy your expectations.
Product Performance

Complete this portion if you feel that our products' perfomance has been unsatisfactory. Provide enough details for us to understand your perspective.

Give us details of what happened (or didn't happen) with our product that failed to satisfy your expectations.
Order Fulfillment, Delivery

Complete this portion if you feel that delivery of our produts or services has been unsatisfactory. Provide enough details for us to understand your perspective.

Give us details of what happened (or didn't happen) in the fulfillment of your order that failed to satisfy your expectations.
New Feature Suggestion
Is there a capability you wish your system had?
Improvement Suggestion
Is a way your system could do serve you better? Is there something it does you don't like?
System Information
Which of these describes your induction system?
...please provide serial number and/or part number [300-xxxx] for the power supply
Thanks
...leave your message here and...thank you for your business and your comments!
If you would like to attach a supporting image, file, scan, etc. that could help us better understand your request, browse to it from here...
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