The Ambrell Experience

Our success in delivering effective induction heating soultions depends on creating delighted customers. These are some of their stories...

Customer Satisfaction

Every month, we survey customers who received shipments from us in the previous 45-60 days. We ask them to rate their experience with

  • Our Responsiveness
  • Our Products' ability to satisfy
  • Their willingness to buy again

on a scale from 1 – 5 (highest). These are the averaged results.

filler image

Detroit Flexible Defense

Our EKOHEAT 250 kW /5-15 kHz has worked flawlessly. We use it to validate induction processes in our laboratory. Our laboratory technician commented that the system is easy to load tune and we like the small footprint. We have also had several customer training sessions in our laboratory with customers not familiar with induction, and they have been impressed with how easy it is to set power and regulate temperature using power, time and scan rates. We are very happy with our EKOHEAT system, especially its ease of use and reliability.

Bill Stuehr
President
Induction Tooling Inc.

filler image

 

Dan,

Thanks for all of the support. I had to change the tap 2 times today and your directions were perfect for what we needed. The support from Ambrell is world quality and you guys deserve recognition. Thanks for everything in getting this system setup and calibrated. Your support team has all of our thanks from PDS IG Equipment.
Thanks,
Jess

PDS IG Equipment, LLC

filler image

Detroit Flexible Defense

"Robert,
Your service and equipment are impeccable; our machine has paid for itself many many times over. When we do decide to pull the trigger on a new unit, Ambrell (Ameritherm) is the only option for us."

Regards,
Monti Mapes

Detroit Flexible Defense

filler image
Boston Scientific

"Scott/Girish,
I just wanted to say thank you for your help trouble shooting our coil design issues. Thanks to your guidance I was able to make my own custom coil and the system is now validated and ready for production use. It is great to know that we have both a good product and service available should something go wrong in the future."

-Joshua Edington
Engineering Technician IV
Boston Scientific

filler image
ITW Dahti Seating

"Quality and more importantly service is the backbone of any manufacturing endeavor. You have proven once again the meaning of integrity and pride in your products. It restores my faith in customer relations every time I have dealt with Ambrell and Dan Phelan. "

-Mike Stanton
ITW Dahti Seating

filler image
National Tube Form

"The 3.5 kW EASYHEAT outperforms competitors' 5 kW power supplies that we currently use."

Ed Whipp
President
National Tube Form

filler image
APPi

"The Nova Star 3 kW unit we have is still performing perfectly after 9 years on the production line. I’m keeping my eyes open for opportunities to add new induction heating applications to our repertoire."

Dennis Oakes
Vice President Engineering
APPi

filler image
Northwestern University

"The Ameritherm EASYHEAT system for Nanoparticle and Hyperthermia Research is perfect for my research. We are conducting a study that involves heating functionalized nanoparticles for applications in the treatment of inoperable liver cancer. Not only are the power supply controls easy-to-use, the system is reliable, and provides the precise, repeatable heating that we absolutely require. The compact size works very well in our space-limited lab environment. Ameritherm has also met our data collection needs by providing fiber optic temperature probes. Additionally, customer service from Ameritherm has been terrific. I appreciate that whenever I call, I am put in touch with a person that can assist me. When I had a leaking flow sensor, it was quickly diagnosed and a replacement part was in my office in just two days."

Andrew C. Larson, Ph.D.
Departments of Radiology and Biomedical Engineering
Northwestern University, Feinberg School of Medicine and
Robert H. Lurie Comprehensive Cancer Center

filler image
CMW, Inc

For our brazing applications we use a variety of methods: electric furnaces, torches, induction heating, resistance heating and welding. My preference is induction heating due to the quality of the braze joints produced. We are currently using an Ambrell EKOHEAT 45 kW system for brazing. Our goal is to exceed the braze quality specifications set out as the industry standard.

The reasons I chose Ameritherm is because of their in-depth induction brazing expertise and their commitment to their customers' success.

Lee Slayton
Production Supervisor
CMW, Inc.

filler image
Watring Technologies, Inc

“Don’t let an AC power outage ruin your day! We have been pleased with the automatic reset feature available on our Ambrell power supplies. This feature allows Watring Technologies to automatically restart our crystal growth systems after a total AC power outage. The resulting cost savings in salvaging just one crystal after an AC power loss can literally pay for the cost of the power supply.”

Dr. Dale Watring
President, Watring Technologies, Inc

filler image
Nordson Corporation

We would like to thank you and your team for their prompt and professional attention to our service needs. Nordson has a variety of your heating units that we use primarily in induction brazing applications. One 3.5 kW unit, on an automated system recently quit working and left us in a very difficult situation. That particular line is near production capacity and we cannot tolerate more than a few days of downtime.

After contacting Jim C. in your service department and explaining to him our predicament, he explained to us that he could begin working on our unit as soon as he received it and he would make sure that it was returned back to us as soon as possible. We shipped the unit out, it was repaired and shipped back to us promptly. Our downtime was minimized and we were quickly back in production.

Again I say thanks and want you to know that we appreciate the great service that we received on this unit.

John Dernar - Project Engineer / Supervisor
Central Machining Services
Nordson Corporation

filler image
Checon logo
 

"We recently purchased and installed an EKOHEAT 30 kW. Just want to let you know I have been very impressed with the service group at Ameritherm. The knowledge and response has been exceptional. The fact that we can troubleshoot over the phone is such a benefit to me and Checon."

Bill Estey
Checon Corporation

filler image
Color Kinetics

"We rented a 3.5 kW system for our soldering application. The rental option has given us the equipment flexibility that we need during this prototype phase of our project. This is an excellent product with excellent technical support. For a bunch of induction heating novices, we were able to do exactly what we needed/wanted."

Ronald Roberts
Senior Mechanical Engineer
Philips Color Kinetics

filler image
Synerject LLC

‘We are currently using your HOTSHOT 1 kW system for an automotive metal to plastic insertion application. It is a vast improvement over the thermal insertion method that we were previously using.”

Len Wine
Manufacturing Engineer
Synerject LLC

filler image
RadiaBeam

“I want to tell you what a great machine you guys make! We are using your HOTSHOT 2 kW system and it is simple, easy to use and gives wonderful brazing results, even for us amateurs. The chiller is also a charm. Thank you for your help in getting us up and running in no time flat.”

Ronald Agustsson
Director of Engineering
RadiaBeam Technologies, LLC

filler image

"Ameritherm to me is a valuable asset in my workplace and the EKOHEAT units are very
compact units requiring a lot less floor space. These are well designed units with plenty of
options available as well.
I believe that Ameritherm has taken induction heating to new levels of
dependability, value, precision induction heating." Testimonial

Jim King, President of Forging Solutions, a consulting company for the fastener industry

filler image
Carbide Processors

"Really great customer service! We bought induction equipment from Ameritherm in spite of others being cheaper. We had a problem on July 2nd and discovered that Ameritherm was closed for the week. We left a message anyway and within a day Tom Giglia, president of Ameritherm had called and solved our problem even though he was on vacation. Ameritherm delivers better tech support while on vacation than a lot of folks do while they are working."

Thomas J. Walz
President
Carbide Processors, Inc.

filler image

SKF Group

"We've been running the new EasyHeat 8310 for several weeks and it's working great. The operators really like it, they can't believe something that small can replace the monster they used to use."

Jim B. Keys
Sr. Manufacturing Engineer
SKF Group

filler image

Wendell Hull & Associates, Inc.

“Ameritherm’s induction heater was perfect for our testing application.  The induction heater was straight forward and easy to use.  I had the induction heater up and running and ready to begin my testing in no time.  Their induction heaters are very control system friendly with the provided backpanel hook-ups which ended up being very useful.  I am pleased with Ameritherm’s support and promptness.  They were able to get us an induction heater rental that met our test criteria in a critical time frame.  I will definitely be giving Ameritherm a call on our next test that requires an induction heater." 

Nicholas Linley, BSEE
Electrical Engineer
Wendell Hull & Associates, Inc.

filler image

Bard Access Systems

“I just returned from the ‘Don’t Get Burned’ induction heating seminar with Dr. Dahake.  It was very well done and the time spent was well worth it.  Dr. Dahake is very sharp and was very helpful in answering questions regarding our potential applications. Thanks to you and the staff who put the seminar together." 

Bret Hamatake
E
ngineer
Bard Access Systems

filler image

Arrow International

"I sent my power supply back last week for the modifications we had talked about. When I came in to work this morning it was setting at my desk. I just want to thank your organization for such a quick response, even though I was not in a hurry. Please thank all those responsible for making this happen so efficiently."

Perry Lloyd
Project Engineer Control Systems
Arrow International

filler image

MegaDiamond

“Even though I currently have another vendor’s induction equipment, I needed more technical information regarding how to apply this technology to my brazing application. Ameritherm’s website is ‘hands-down’ the best technical resource available! Subsequently, I attended your Induction Heating Seminar and a spent a day at your Application Laboratory. Your experts were able to offer the solution I was looking for.”

Shaun Deveraux
Process Engineer
MegaDiamond

filler image

Suruga USA Corp.

“Our HOTSHOT 7.5 is plug and play, and everything that goes together is well thought out. Performance is exactly as promised. It also turned into a great cost savings to the company because we streamlined the process due to the ability of the HOTSHOT to produce high-quality parts in-house. Ameritherm is one of the most customer-oriented companies I have ever worked with and I have been in the industry for 30 years.”

Wally Campbell
Plant Manager
Suruga USA Corp.

filler image

Lord Inc.

"It was late Friday afternoon and we needed to induction cure a few new development parts for one of our key customers. It was critical to turn those parts around immediately. When we showed up at the Ameritherm Applications Lab our need became a number one priority. Your expertise and responsiveness turned what could have been a disaster into a success for us. Our customer was extremely pleased with your results. Thank you so much !"

William Fisher
Manufacturing Engineering Manager
filler image

"We had a critical production shutdown based upon a failure of our previous induction heating equipment. From our web search, we found Ameritherm as a leading induction heating solution provider. Our need for equipment was immediate and Ameritherm was able to provide a system, create a production coil, integrate our machinery and run 300 parts all within 36 hours. They not only understood our application, they delivered equipment directly out of stock and enable us to quickly resume full production."

 
K. Barnette
Tier 1 automotive parts supplier

filler image

RObert Bosch

"For  our rotor manufacturing application we replaced a gas-fired oven with an Ameritherm induction heating system. We see significant advantages to this approach. When using the oven, an upstream production stoppage caused the parts already in process to dwell in the oven and overheat. This created quality problems and unusable parts. Because induction heating has quick heat-up times this problem is virtually eliminated. The parts are available 'just in time' for the next phase of the process. The cost-to-own and operate our induction heating system is significantly less than the oven, especially during these times of rising fuel prices. In addition to this, we were able to reduce the conveyor footprint from 6 to 8 feet (through the oven) to 2 feet through the induction heater."

Randy Oliver

Robert Bosch Corporation 

filler image

Caterpillar

"Kim,
Just wanted to drop you a line and let you know that everything is working great. The unit is working well, better than I expected, and is doing everything that we wanted it to do. Working with you made things go smoothly and you did a great job. I just wanted to give you some recognition. "
Thanks,

Eric M. Kelsey
Engineering Support
Advanced Technology Services

filler image

Muskegon Tool 

"We replaced our old tube units with Ameritherm's HOTSHOT 3.5 kW power supply for brazing carbide tips onto steel. Not only are we running our product lines at faster rates, we are also achieving more consistent quality."  

Tom Wheeler
President
Muskegon Tool 

filler image

OTTO Engineering Inc.

“I had critical down situation at my plant that involved equipment from three different vendors. The response I received from Ameritherm was by far, superior. Ameritherm’s service department worked closely with my team to diagnose a power supply issue and resolve it as quickly as possible. During multiple calls per day I could tell that the urgency of my situation was recognized and the service team was working diligently to get me back online as quickly as possible.   Thank you for your prompt, knowledgeable and professional service.”  

Ed Trowbridge
Manufacturing Engineering Supervisor
OTTO Engineering Inc.

filler image

Harman Automotive

"Processing art is involved in the science of induction heating. The Ameritherm Applications Laboratory brought the two together and proved to us that induction was feasible for our application, dramatically decreasing our front-end program risk."

- Dr. Lou Mango, Harman Automotive

filler image

"I do not have an application at this time. When I visited your website, I was looking for information on induction heating to respond to the FDA and other regulatory agencies concerning any possible effects to implantable medical devices. Thru your website and other websites that I visited, I was able to answer the inquiries from these agencies on induction heating."

Good website!

G.M.